We at The Balance and Beauty Collective are not paid hourly, we make our living only if our clients keep their appointment times that are scheduled or give us enough notice to fill their spot in the occurrence that they are not able to keep their reserved spot. Many of us have extra expenses such as child-care and long drives to ensure that we can be in the salon to take care of all of our wonderful clients.
For this reason we ask for the courtesy of a minimum 48 hour notice for cancellations, including a reduction in service. (Example, choosing to only get a haircut instead of scheduled cut and color, which is technically a cancellation of a service which we reserve extra time for.)
We also must require a minimum 24 hour notice. In the event that you are unable to give 24 hour notice once, we will require a 50% non-refundable deposit to reschedule your next appointment, which will be credited to your service if your appointment is held or rescheduled with more than 24 hour notice. You will forfeit the deposit if you cancel with less than 24 hour notice.
Any services of more than $100 or 2 hours in booking length may be asked to make a deposit which is non-refundable with less than 24 hour notice of cancellation.
Group appointments which reserve the salon for parties such as wedding, bachelorette, or birthday parties will require a half down, non-refundable deposit with less than a week’s notice as we shut down other aspects of the business and scheduling for technicians to make the space special for you.
All no-call-no-show appointments, or appointments cancelled with less than three hours notice must be paid at 70% of full service price, as these give no opportunity for us to fill your spot, thus forcing us to be at work with no pay for our time and still pay business costs.
We know that our loyal clients understand our need to make a living, and would like to ensure that we are all able to continue running our businesses and providing great service for you all in this industry that we love so much!
Thank you for your compliance and understanding!